The largest tools and productions material supplier in Europe, Würth Materials works successfully with the memoSCANNDY scanner from PANMOBIL
The times of cumbersome ordering through manual input are over with the introduction of the memoSCANNDY. Ordering by fax, e-mail, or telephone are too cost-intensive and prone to mistakes for manufacturers. So a cost-efficient solution was found in the form of the ergonomic memoSCANNDY in cooperation with the German Auto-ID manufacturer PANMOBIL.
Instead of the complicated note-taking of the order article numbers and order quantity, now deal with daily orders in the easiest conceivable way. The customer only has to capture the barcode of the article she would like to order with the powerful laser of the memoSCANNDY, and thereafter plug the mobile barcode scanner into the corresponding transmission station. This connects the memoSCANNDY automatically over the customer PC to the Würth's web-shop. When the data has been transmitted, the order will be represented to Würth off the display in the community look. The customer now has the fill-in options for entering the article and also the piece-count. In the web-shop, she can check the order input and with a click, send it. She will immediately obtain a order confirmation, and the order entry is complete. The desired merchandise will usually be ready on the next day and be delivered. A simpler and more comfortable order can not take place.
Given that the memoSCANNDY is a mobile device, it can capture orders from other cities, ones in dispersed storage locations without PC connections, and even an oder that has been temporarily misplaced. For example, the scanner may be lying in the rack to be removed, but the detection of the ready-to-be-ordered materials will still go through with the simple press of a button on the memoSCANNDY. The order entry can be immediately made available on the PC if the information is urgently needed or it will be available in the usual cycle. The data that the memoSCANNDY captures stays regardles of whether or not the AAA batteries are contained. The software that needs to be installed just once is provided on Würth's homepage free of charge and is executable with all operating systems.
Increase in customer satisfaction through added value
The customer profits not only through the elimination of error-prone note-taking and manual inputting of the order/order number, but also through the rejuvenation of the process and consistent delivery times. The retailer can optimize her stock inventory and save on stocking costs. This increases the transparency of the process and saves the customers time and work. The buyer can take care of the business strategy more and must never again waste energy on the daily routine exercises.
Increase in the efficiency of the logistics processes
With the adoption of a SCM supported identity technology, all assembly levels of the logistics chain will be simultaneously be examined. Then the suboptimal logistic process can be avoided and synergistic effects will be efficiently used. Approaches that only have to do with one location or one company can only cause local improvements. The goal should be a win-win situation along the creation of the collective value added chain.
The hollistic process with the consistent adoption of the mobile scanner at Würth shuts out the source of the mistakes and reduces the transaction cost for Würth and its associated retailers. Furthermore, it is through the fully automated integration of the ordering data in Würth”s SAP System that there is enormous time-savings in the ordering process plus a boost in processing security. The savings effects that originates with the new system reaches even the customers because the memoSCANNDY can be ordered free for them through Würth.
The boundaries and problems you have in mind
With the implementation of the new device no driver whatsoever will be necessary, which was until now required for Würth's delivery units. The system is guaranteed to be implementable immediately by users without any computer experience. Furthermore PANMOBIL also offers barcode scanners with standard USB-attachments for which drive installation is also unnecessary. With Würth purchasing 50,000 devices, a solution that is not only easy to manage but also equal in equal in cost value must be found. Our memoSCANNDYs have truly been designed according Occam's razor – only two buttons, one to scan barcodes and the other to delete ones previously scanned. This is especially convenient for example to prevent the worker from making doubles or mistake in scanning when interrupted during her task of reordering products, simply by pressing the smaller of the two buttons, she can delete the article and start capturing afresh.
A further important advantage to the implementation of the device is the simple, uncomplicated instructions manual. This dissipates the confusion and anxiety of the customers for the new technology.
Gaining the competitive edge with SCM identity-technology
Through the adoption of SCM identity technology at Würth, a win-win solution was created for both the company as well as its franchise retailers. The visible effects that resulted such as an increase in customer satisfaction, enhancement of productivity through consistent resource management, efficient stock management, and the cutting-back of the processing time and an increase in the process transparency lead even further to cost savings, the freeing of resources and gaining a competitive advantage against the competition. The adoption of the PANMOBIL mobile data scanner and SCM identity technology, Würth has reaffirmed its market position and invigorated its associated franchise stores. The investment amortized itself quicker than anticipated through removing the source of mistakes and with that, wrong deliveries. This all means being readily on top of modern technology in communications and logistics.
