Good products with a high stand – alone performance are just a part of success. Even the service has to be excellent!
Thanks to the high volume of national and international projects PANMOBIL extended their manpower as well as their facilities so the service department will be able to provide its achievement potential.
The PANMOBILl Service at it is:
Your contact at service department is Mr. Fabian Schönhoff who is responsible for the first – level support. He will also coordinate operating questions to development and other technicians.
Mr. Schönhoff is NOT responsible for actual development - projects. This will be your contact at our sales department.
If a service is required:
In case of service we will try to cover your service call by phone. If our service manager decides to ask you to return your device for further inspection to our service center in Collogne you will receive a so called “RMA – number” and a special pre - filled form which has to be signed and returned by the customer. This form includes the RMA - number.
Starting from Sept. 1st 2011 we only accept Service – deliveries with these RMA – numbers. This number has to be seen from outside the package.
Why do we install this new policy?
PANMOBIL received a high volume of daily material deliveries for our voluminous production. To keep the service – time and - costs as low as possible it is absolutely necessary to notice the RMA – number from outside the package. So please mark the number OUTSIDE the box.
How can you benefit?
By talking to our service – hotline you will receive an email which includes the RMA – number. This number speeds up the service – process at PANMOBIL as described. Internally we are able to allocate your service – call to your device. This helps to recheck your device for further inspection.
What else are the benefits:
- Direct contact to our service – department
- The service could be cleared by phone in most cases
- You will receive a document of service notification
- You will be sure to return your device to the right person and address
- Service – time will be reduced
- Status will be retrievable at any time by phone
A fast and accurate will be guaranteed by today and trust on your understanding and your assist.
