RMA Service

RMA Devices Return Service

Our RMA service stands by your side in the event of a device exchange. Satisfaction after your purchase that is what we want!

It requires a RMA number (Return Material Authorization) for the exchange of an item. This you will receive by phone from our support hotline. If a troubleshooting by phone is not possible you can send the device to our service center in cologne.


Therefore you receive an explicit RMA number from our service staff. Only with this RMA number we can assure you an efficient processing of your service case. Your shipment can be classified directly and thereby processed faster. Please identify your shipment on the outside in each case with the assigned RMA number of PANMOBIL for example in the envelope window or conspicuous directly on the package.

Overview of your advantages

  • Direct service contact person

  • Immediate help by phone/ preliminary diagnosis

  • Classified RMA number for efficient processing

  • Uncomplicated status request by means of the RMA number

PANMOBIL Hotline

Your direct contact person for malfunction devices

Our staffs support you with the error-qualification and the efficient exchange of the devices. Use our direct contact via our PANMOBIL Hotline:

Mail           inquiry@panmobil.com

Hotline     +49 (0) 2203 10 334 777

Business hours:

Mo-Thu 8 am - 5 pm, Fr 8 am - 1 pm

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