The fascinating world of AutoID is not only local. The great interest in the automatic identification technology is global. The leading manufacturers of Barcode and RFID data capture devices have their corporate headquarters in America, Japan, or - as in our case - in Cologne!
“English is not enough in daily contact with customers," says Fabian Schönhoff, who is responsible for the PANMOBIL service hotline. The 27-year-old specialist is proud of his very flexible international team.
A special hardness test
"Of course, we speak English, this is the base of an international hotline" says the
expert. "But that’s not all what we can. A customer did test me once in detail. He was calling me from his company on a day by his different employees who all had a question in another language" told Mr. Schönhoff thrilled. "Russian, Italian, French, Turkish ... I cannot speaking of these languages, but I’ve organized the right person in the requested language to give the best support for his crew. Later on the boss called me himself and said: Ok, you passed the test! That made me proud!“
Quick and easy answers in your language!
For many of the PANMOBIL customers, the flexible support hotline is one of the many reasons to opt for the RFID devices "Made in Germany".
Any questions to our support hotline?
Phone: +49 (0)1805 477226
(14 cents per minute in the fixed network of German Telekom)